Aureliannnn_ASUSthe model is zenfone 5! the problem is with 4g mobile data, wifi works perfectly! no website or search engine works!
Hi, could you provide your product model?
May I ask the internet you mentioned, is it WIFI or 4G/5G?
If it is WIFI, please confirm whether there is a way to connect to other WIFI to go online. If it is mobile data, please confirm whether the 4G/5G pattern is displayed normally.
May I ask which apps or websites cannot connect to the Internet?
vigour1I also questioned the operator! From their point of view, everything is fine!!
Have the same problem on Zenfone 9 since last night. Accusing the operator first, but switching to another device shows no problem.
5G/4G downlink speed is 1mbps, uplink above 50mbps
On 3G only I get 15Mbps which makes me think it's operator related, but looking at this thread here I have now some doubts.
On WiFi all is fine.
Speed is tested using Speedtest app.