Mobile data doesn't turn on

[andre_luiz_lima]

Model: ZE620KL
RAM: 4G
Firmware/APP Version: 9
Frequency of Occurrence: Always
Rooted: No
APP Name: The ZenFone 5

After ASUS showed there was an update and I accepted it, my smartphone sttoped its mobile data, never turns on, no matter what I do.. But I need to use it!

[Y_ASUS]

Hi andre.luiz.lima.1997, We would suggest you check: [ZenFone/ZenPad] Can't use mobile networks https://www.asus.com/support/FAQ/1011478/ If the problem still appears, please tell us your firmware version and mobile network provider. Firmware version: Settings > System > About Phone > Software information Thank you 🙂