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Cannot unlock bootloader

Model: ZE620KL
RAM: 4G
Firmware/APP Version: PPR1.180610.009.WW_Phone-16.0615.1912.115-0
Frequency of Occurrence: Always
Rooted: No
APP Name: UnlockApp_ZE620KL_9_1_0_1_180130
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/202002/01/070244d6i08d6tzwtk6gei.jpg

Hello!! I need help to unlock the bootloader of my device. Everytime I run the app from ASUS I got this message. My internet connection is perfect but the message still appearing. Any help will be appreciated! 🙂
12 REPLIES 12

mmSendal
Star III
We, and the moderators, aren't able to understand your language. Can you share the screenshot again with switching the phone's language to English?

Last edited by evandro.s.moura on 2020/2/1 16:35
ZenfoneDoge posted on 2020/2/1 13:30 We, and the moderators, aren't able to understand your language. Can you share the screenshot again ...
Oh, I'm sorry... I've already did you asked. How could i send an portuguese screenshot to an international forum?? haha Now here goes!! Thank you for your advice! 🙂

TheseMood
Rising Star II
evandro.s.moura posted on 2020/2/2 00:28 Oh, I'm sorry... I've already did you asked. How could i send an portuguese screenshot to an inter ...
Hello, I don't have much idea about this topic, but I know that the moderators are on holiday until February 10 due to the virus in China. The answer may come late.

Last edited by evandro.s.moura on 2020/2/1 17:46
Thesemood0 posted on 2020/2/1 17:20 Hello, I don't have much idea about this topic, but I know that the moderators are on holiday unti ...
Thanks. The moderator that replayed me is from Turkey apparently... So i'll wait for any answer. I wish best luck and get well for the chineses!!