Cannot unlock bootloader

[evandro_s_moura]

Model: ZE620KL
RAM: 4G
Firmware/APP Version: PPR1.180610.009.WW_Phone-16.0615.1912.115-0
Frequency of Occurrence: Always
Rooted: No
APP Name: UnlockApp_ZE620KL_9_1_0_1_180130
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/202002/01/070244d6i08d6tzwtk6gei.jpg

Hello!! I need help to unlock the bootloader of my device. Everytime I run the app from ASUS I got this message. My internet connection is perfect but the message still appearing. Any help will be appreciated! 🙂

[mmSendal]

We, and the moderators, aren't able to understand your language. Can you share the screenshot again with switching the phone's language to English?

[evandro_s_moura]

Last edited by evandro.s.moura on 2020/2/1 16:35

ZenfoneDoge posted on 2020/2/1 13:30 We, and the moderators, aren't able to understand your language. Can you share the screenshot again ...

Oh, I'm sorry... I've already did you asked. How could i send an portuguese screenshot to an international forum?? haha Now here goes!! Thank you for your advice! 🙂

[TheseMood]

evandro.s.moura posted on 2020/2/2 00:28 Oh, I'm sorry... I've already did you asked. How could i send an portuguese screenshot to an inter ...

Hello, I don't have much idea about this topic, but I know that the moderators are on holiday until February 10 due to the virus in China. The answer may come late.

[evandro_s_moura]

Last edited by evandro.s.moura on 2020/2/1 17:46

Thesemood0 posted on 2020/2/1 17:20 Hello, I don't have much idea about this topic, but I know that the moderators are on holiday unti ...

Thanks. The moderator that replayed me is from Turkey apparently... So i'll wait for any answer. I wish best luck and get well for the chineses!!