Battery draining too fast

[betobragaf]

Model: ZE620KL
RAM: 4G
Firmware/APP Version: PPR1.120610.009.WW_Phone-16.0200.1907.501.201-20190801
Frequency of Occurrence: Everyday
Rooted: No
APP Name: Not applicable

Last edited by betobragaf on 2019/12/2 11:22 Hi, I have been experiencing my asus Zenphone 5 selfie battery life over the day getting worst day after day. A few months ago I was very happy while it lasted a whole day under normal use and sometime even half another. This is the screenshot from today, I barely used my cellphone. Screen usage is very only 2% but battery reduced to less then half either way. Where is the energy going to ???? Hotspot is off, gesture is off. Battery set to balanced Any clues on how to fix or at least diagnose ?

[Maigeru]

What's  up still no fix? Damn this is so sad... This is why i was so hesitant  to update I knew thus would happen xD

[betobragaf]

Jei_ASUS posted on 2019/12/2 21:53 Hi betobragaf, Please make sure to update to the latest firmware version WW-16.0610.1911.89 (CPU:63 ...

Hi Jei I confirm having the last firmware. Baterry drains all time using apps or not. Baterry test posted a couple replies above Any suggestion?

[Y_ASUS]

Anonyme3214 posted on 2019/12/11 05:27 When we get an answer of Asus ???, we have paid our phone we need get respect of you and your help.I ...

Hi Anonyme3214, Please kindly provide us your firmware version: Settings > System > About Phone > Software information. Does the battery usually drain when in use? Thank you 🙂

[Y_ASUS]

Hi betobragaf, Sorry for our late reply. We have checked with the relevant team about your battery consumption situation, and we will provide you the information once we receive any news on this. Thank you 🙂

[Y_ASUS]

betobragaf posted on 2019/12/19 05:37 Hi Jei I confirm having the last firmware. Baterry drains all time using apps or not.

Hi betobragaf, After the relevant team's confirmation, according to the information you've provided, we would advise that you have the unit sent in for an assessment and servicing where necessary. The link below will help in finding your local service center: https://www.asus.com/support/Service-Center-All-Countries/