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Zenfone 10 screen stays active when holding phone to ear when making a call

PK1100LT
Star II

Hiya having a issue with my phone since new tried various things the screen stays active when making or recieving a call, tried with or with out a screen protector have restarted it numerous times. This happens both in whats app and basic phone call. Not sure if I have set somthing up wrong or proximty sensor faulty. Any help greatly appreciated.

10 REPLIES 10

@SkwaraYour solution seems to work for me ASUS could not replicate problem on RMA so just returned phone so downloaded the latest firmware was build WW_33.0220.0220.52 to 33.0220.0220.75 and so far so good.