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Zenfone 10 screen stays active when holding phone to ear when making a call

PK1100LT
Star II

Hiya having a issue with my phone since new tried various things the screen stays active when making or recieving a call, tried with or with out a screen protector have restarted it numerous times. This happens both in whats app and basic phone call. Not sure if I have set somthing up wrong or proximty sensor faulty. Any help greatly appreciated.

10 REPLIES 10

PK1100LT
Star II

Hi Mansi

Any idea on a response time for this problem?

Oj
Star I

Same problem here. Getting quite tired of my cheek pushing random buttons during calls.

PK1100LT
Star II

Yup it is tiresome hopefully I can find out how to fix it awaiting a response.

Plau
Star I

Same issue here. O/

PK1100LT
Star II