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WiFi issues on Zenfone 10

maskasuba
Star I

‎11-20-2023 03:18 AM

Does anyone else experience some weird issues while using WiFi on their Zenfone 10s? The internet speed in speedtest.net is great, but for some reason most apps that require a server response (if not all) take forever to load and some are just stuck in a loading screen. If I switch to mobile data then everything loads instantly.

Another weird thing happening is that youtube will sometimes stutter while running in background and using WiFi, no issues on mobile data. Is there a power saving option affecting WiFi? I couldn't find anything.

2 REPLIES 2

Mansi_ASUS
Moderator
Moderator

‎11-20-2023 06:23 AM

Hey @maskasuba,
Can you please share the WiFi log?

Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “Wi-Fi ”
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

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