Not charging battery after shutting down without battery

[Da_ny]

Hi,

I was watching youtube and my phone shutted down, it was out of battery. A message advising this situation would be helpful to avoid it.

I connected a charger and turned it on, i continued watching the video and it shutted down again.

I waited for 10 min connected and it do not advanced from 1%. I disconnected all "power master program" and waited for another 15 min, it showed "fast charging" and battery at 1% continuosly.

After connecting to other charger it started to charge. Would be nice if sw can be checked about it. It is not normal that the phone do not charge with the charger i usually use.

Regards 

[Mansi_ASUS]

Hey @Da_ny,
Can you please share a charging log?

Please follow the below steps to enable the built-in log tool (Bug reporter).

1. Open “Calculator APP”

2. Enter “.19595+=”

3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.

4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)