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Main camera auto-focus in 3rd party apps

Star I


Hi, I'm a new user, and so I'm not sure what the best place is to report bugs.

While I was shopping today, I encountered a bug. The app it happened in is used to scan barcodes to add products to your basket. I switched to the Zenfone recently, and this was my first time using it with the app.

The camera didn't change focus, and thus I wasn't able to reliably scan products. When I backed out of the scanner and launched it again, it momentarily grabbed focus and scanned the product. That's not the desired behavior. Is there any chance this could be fixed in a software update? It’s fairly easy to replicate if needed.

I don't think it's the app's fault, as I went searching for a way to report a bug, and while I was doing that, the official MyASUS app in the phone's settings wanted me to scan the serial number from the box, and guess what? The scanner couldn't focus as well.😅



Hey @Lednor,
Could you please submit a log for the issue?
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)


Also, can you please share the FW version you are currently using?