Dont buy Asus phone or hardware

[Grzemar]

If you are wondering whether to buy a zenfone 10, let me just say

I advise against buying Asus equipment, because when something breaks down, the manufacturer does not care about the costs to which the user is exposed.

Within 2 years of purchase, the phone broke for the second time.

Here is a description of the faults in a phone that cost over PLN 3,300 PLN:

1. The most important and preventing the use of the phone for calling and texting is the fault of the sim card slot. At some point, the phone started returning the message "invalid sim card" and then stopped seeing it completely.

2. The phone's microphone does not work during hands-free calls.

3. The battery in the phone runs out at an alarming rate, during normal use without running games, the phone needs to be charged every few hours.

4. The phone was already at your service, because it had a factory defect with the motherboard and the message "RAMDUMP", the phone after repair was returned in a worse condition than it was sent back. The glass back of the phone has not been folded as before. In places of contact along the long sides with the main body, dust gets in and you can see brighter places where previously the elements were precisely matched. Also, looking at the camera lenses, you can see that they have been touched and the elements around the lenses themselves are "wrinkled". I did not expect such a poor quality repair. In addition, despite the fact that I carry the phone all the time in a case, in some places on the body of the phone the paint began to wear off - should this happen in such expensive equipment?

In general, I am very disappointed with the phone and service, and the non-working sim card slot overflow the cup of bitterness. I bought the Zenfone 8 as a "premium phone" as ASUS describes it, but I don't feel that's really the case, nor do I feel like I'm being treated as a premium customer. Within 2 years of purchase, I am forced to send the phone back for a second time for repair. The lack of a phone is a big inconvenience for me because it is my work tool. The phone cost a trifle PLN 3,300 and at that time it was one of the most expensive available on the market and the fault occurring in the equipment once again (although this time different) is important and prevents normal use of the phone, the product, despite such a high price, does not provide adequate quality. Zenfone 8 is a defective product.

When I asked for a refund for a "premium" phone that isn't premium, Asus says it can only refund after the 3rd warranty repair. Despite exchanging long correspondence with the employees of the company, all I heard was that they would repair the phone once again.... In conclusion, you buy an expensive phone that breaks down several times, you lose a lot of money due to data loss and the need to buy a replacement phone, but according to ASUS everything is ok. The manufacturer's approach to the customer is absurd. This ends my adventure with this brand of equipment. I bought once and never again.

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[rmx]

Thanks for posting this. I was looking to buy the Zenfone 10, which isn't available here in India. I liked the phone so much that I even decided to get it from Amazon Germany and pay extra for the import duty and stuff. Now I'm questioning that decision and have doubts over the quality and longevity of Asus phones. If I'm spending a ton on a phone, it's expected to work properly and for a long period of time. I'll have to reconsider my decision, I guess.

[Grzemar]

I know how it is, I had the same with Zenfone 8 I liked it so much and I was delighted.

Then I bought it and after half a year there was a RAMDUMP and a fault with the motherboard due to the fault of the manufacturer and that was the first minus. In fact, at that point, they should have returned the money for such a manufacturing defect. But I didn't care, I still believed in this brand then and sent the phone back - they fixed it. The phone returned from the service in a worse visual condition than I sent it back. It was a very big second minus, you pay a lot for the phone and after returning from the official service it looks like it was repaired by a friend in the garage. I didn't have time to send the phone back again, the most important thing was that it worked.

Now there was another significant flaw and when I got angry because the product is just defective Asus says they can refund me but only when the phone breaks for the 3rd time - which is ridiculous if we are talking about a flagship phone. Anti-consumer approach. Like you, I believe that when I buy an expensive phone, it should serve long and trouble-free, it was not so with me. Maybe I was unlucky? Maybe...
If you buy Zenfone 10, I wish you to keep it working as long as possible, maybe you won't have such problems as I.
For me, however, this road is burnt and I will not buy Asus equipment anymore, not when I spent for a phone half my salary and such things happen.

[rmx]

No I'm not going ahead with it anymore. If they had released it in India, I would have purchased it because then it would have been much cheaper. If I import it, the cost is too high. I could rather get a iPhone 14 and a Galaxy A34 both with that much money. Reading long-term reviews for Zenfone 8 and 9 is not giving me too much confidence. Thanks for sharing your experience. 🙂

[zenfonenineuser]

Its shame that microphone isn't fixed in 10. Shame they can't fix problems even with a whole new phone