Anyone have any experience getting a refund?

[hkaner3]

Hello,

I have a Zenfone 10 that was sent to in to be repaired. I sent it in thrice and they did not repair it. The first two times, they said they repaired it, but they did not. After I sent it in the third time, they said they're going to exchange it.

It's been weeks. They keep on saying they'll give me an update, but they never do.

My suspicion, since they aren't selling anymore Zenfone 10s on their website, is that they do not have one to replace it. (Mine had max specs, too, which is pretty rare)

I think what needs to happen is for me to receive a buyback.

Anyone know who I can say or contact to make this happen?

[Falcon_ASUS]

@hkaner3 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.

[hkaner3]

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@hkaner3 wrote:

Hello,

I have a Zenfone 10 that was sent to in to be repaired. I sent it in thrice and they did not repair it. The first two times, they said they repaired it, but they did not. After I sent it in the third time, they said they're going to exchange it.

It's been weeks. They keep on saying they'll give me an update, but they never do.

My suspicion, since they aren't selling anymore Zenfone 10s on their website, is that they do not have one to replace it. (Mine had max specs, too, which is pretty rare)

I think what needs to happen is for me to receive a buyback.

Anyone know who I can say or contact to make this happen?

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i got this... https://xender.vip/