10-22-2024 07:19 PM
10-28-2024 05:39 PM
@Randywfl
The internal information I reviewed is the circuit diagram for this laptop model.
The image provided to you was marked with the corresponding location after comparing it with the manual.
We apologize for any inconvenience caused and appreciate your understanding.
10-28-2024 06:22 PM
@Falcon_ASUS --Contrary to the information you provided above, I received the following email from tech support claiming the mic is located underneath the screen (whatever that means)
Hello Randy Walker,
Thank you for contacting ASUS CEO Department.
Good morning. I hope you had a wonderful weekend.
Thank you for providing that information. I do appreciate it. I have heard back from our technical team. They have informed me that the microphones should be right underneath the screen. You can confirm this by going to mic and then try tapping near the bottom of the screen.
I do look forward to hearing back from you.
Please take note of your case number for your future reference: N2403024410-0032.
If there is anything additional we may assist you with, please let us know and it will be our pleasure to assist you! Thank you for choosing ASUS.
Best regards,
John D.
ASUS CEO Department
11-24-2024 11:50 AM
@Falcon_ASUS Please observe this link and the attached excerpt from that webpage and explain to me how your circuit diagram does not account for that 4 microphone array?
https://www.asus.com/us/laptops/for-home/zenbook/zenbook-pro-duo-15-oled-ux582-12th-gen-intel/
Better yet -- Actually explain where the microphones are << Notice plural, more than one!
11-24-2024 04:25 PM
@Randywfl
The location is as follows.
Thank you.
11-24-2024 05:38 PM
I suspected those little pinholes but tried covering them with my fingers to see if I could mute them but had no effect testing with Windows Sound Recorder. Maybe another one somewhere but its definitely not near the webcam at the top of the display -- no pinholes up there.