Zenbook UX3402ZA Black screen

[bobsonian]

Hi all,

My Zenbook  14 OLED (bought last November) is turning on but there are no keyboard lights and the screen is black, I've tried a hard reset several times but with no luck.  The laptop itself is turning on, I've attached an external display and this also doesn't work. I tried connecting an external keyboard and it appears there is no power to the USB 3 port as no lights came on.

If the laptop is powered off I cannot turn it on again unless I perform a hard reset, the lights comes on then blinks and goes off.

Does anyone have alternative ways to fix this or is this a return/repair job?

Thanks in advance.

[ZenBot]

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