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ZenBot
System: Windows 10 Home
Battery or AC: Both
Model: Asus zenbook UM425IA (Ryzen 4700U, 16GB, 512GB SSD)
Frequency of occurrence: Always
Reset OS: None
Screenshot or video: Screenshot
========================
Detailed description：
After I bought it, I set it up with my microsoft account and after I start using it, most of the times (and now become always) after I shut it down, the system will turn off then turn back on (without me doing anything on the machine) and it goes to bitlocker recovery blue screen.
After this, I can do 2 things:
a. I look for the recovery key and then insert it, then it will boot again to WIndows (although it will took much longer than normal)
b. Press the power button for 10 seconds and force shutdown. When I turn back on, signing in to system is normal and quick
Then, I check my drive and it doesn't show that I has bitlocker on. I don't seems have any bitlocker apps anyway since the OS is Windows Home.
However, when I check Microsoft Office account, on my asus laptop, I click manage, and can see that it says Bitlocker is ON.
Overall, I can still use the laptop without any issue but it is tiring that everytime (almost) I turned off the machine, it will turn back on automatically then I have to force shut down the computer. It never happens when I boot the machine, it always happen after I shut down.
My question: Is there anyway to solve this problem?
PS: I just debloat my windows and the system is pretty light and the temperature is getting much cooler now since the background process is less. One Drive is uninstalled as well. At the beginning when purchasing this laptop, if I put it in standard mode, the fan is keep throttling at full pace and the temp is at 80+ degree celcius. After debloat is became 40ish unless I have full load of excel, chrome, etc. However, after debloating windows, it doesn't change a thing for bitlocker recovery. I didn't debloat to cure the bitlocker issue anyway.
BIOS has been upgraded to 10.1.2.306
My Asus app
Battery or AC: Both
Model: Asus zenbook UM425IA (Ryzen 4700U, 16GB, 512GB SSD)
Frequency of occurrence: Always
Reset OS: None
Screenshot or video: Screenshot
========================
Detailed description：
After I bought it, I set it up with my microsoft account and after I start using it, most of the times (and now become always) after I shut it down, the system will turn off then turn back on (without me doing anything on the machine) and it goes to bitlocker recovery blue screen.
After this, I can do 2 things:
a. I look for the recovery key and then insert it, then it will boot again to WIndows (although it will took much longer than normal)
b. Press the power button for 10 seconds and force shutdown. When I turn back on, signing in to system is normal and quick
Then, I check my drive and it doesn't show that I has bitlocker on. I don't seems have any bitlocker apps anyway since the OS is Windows Home.
However, when I check Microsoft Office account, on my asus laptop, I click manage, and can see that it says Bitlocker is ON.
Overall, I can still use the laptop without any issue but it is tiring that everytime (almost) I turned off the machine, it will turn back on automatically then I have to force shut down the computer. It never happens when I boot the machine, it always happen after I shut down.
My question: Is there anyway to solve this problem?
PS: I just debloat my windows and the system is pretty light and the temperature is getting much cooler now since the background process is less. One Drive is uninstalled as well. At the beginning when purchasing this laptop, if I put it in standard mode, the fan is keep throttling at full pace and the temp is at 80+ degree celcius. After debloat is became 40ish unless I have full load of excel, chrome, etc. However, after debloating windows, it doesn't change a thing for bitlocker recovery. I didn't debloat to cure the bitlocker issue anyway.
BIOS has been upgraded to 10.1.2.306
My Asus app
