08-01-2023 07:28 PM
Unable to power up using keyboard power button. System will boot after detach and re-attach battery connector and plugged in power adapter. Tried with a new set of keyboard, issue persist. Please advise
08-01-2023 07:37 PM
Besides, the bios time time will reset everytime I did the battery re-attach cycle and boot.
08-01-2023 10:58 PM
@preston1
Based on your situation, it may be necessary to send the laptop to a service center for diagnostics to determine whether the issue is caused by a faulty keyboard or the motherboard.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.