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ZenBook UM425 USB-C Docking Station lost video after upgrading to windows 11

Pochir
Star I

‎11-16-2021 04:30 AM

System: Windows 11
Battery or AC: Both
Model: UM425IA
Frequency of occurrence: Always
Reset OS:
Screenshot or video:
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Detailed description：
After upgrading to windows 11 I got a firmware update for Power Delivery from Windows Update. After that upgrade I lost most of the capabilities of my docking station that was working fine before the update. BIOS version is 309 and I reinstalled it. I also tried loading the default config for the BIOS and pressed the shutdown button for 40s. Nothing worked. If I connect the HDMI, I can use a 2nd display.
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5 REPLIES 5

Blake_ASUS
Community Legend II

‎11-18-2021 06:45 PM

Hello Juan,
Please share your product SN in the PM I send you.
Also, I would like to double confirm with you if only the type C port is not working.
And if you plug in different type C product other than video or the docking you are using, does it work?
Thank you.
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