Zenbook UM425(UA) Numpad not working (Win11)

[cjq19990205]

System: Microsoft Windows 11 Home 64-bit 10.0.22621
Battery or AC: both
Model: UM425(UA)
Frequency of occurrence: always
Reset OS: yes
Screenshot or video:
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Detailed description：

[cjq19990205]

Hi,
Referring to my video, my Numpad is not inputting any numbers, but the backspace, %, and = seem working.
Please help!

[Falcon_ASUS]

cjq19990205

https://us.v-cdn.net/6031231/uploads/53Z6NARTU2YF/20221030203658.mp4

Hi,

Referring to my video, my Numpad is not inputting any numbers, but the backspace, %, and = seem working.

Please help!

View post

@cjq19990205
Is your NumPad driver updated to the latest?
Does the problem improve if you reboot the laptop?
Version V17.0.0.6
https://dlcdnets.asus.com/pub/ASUS/nb/Image/Driver/PointingDevice/26860/PrecisionTouchPadNumberPad_D...

[cjq19990205]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/235074#Comment_235074

@cjq19990205

Is your NumPad driver updated to the latest?

Does the problem improve if you reboot the laptop?

Version V17.0.0.6

https://dlcdnets.asus.com/pub/ASUS/nb/Image/Driver/PointingDevice/26860/PrecisionTouchPadNumberPad_D...

View post

Hi Falcon,
Thanks for your help! I installed the driver you provided and reboot. But the issue still remains the same.
Could it be a hardware problem? I bought the laptop this February and never physically damaged it.

[Falcon_ASUS]

cjq19990205

https://zentalk.asus.com/en/discussion/comment/235234#Comment_235234

Hi Falcon,

Thanks for your help! I installed the driver you provided and reboot. But the issue still remains the same.

Could it be a hardware problem? I bought the laptop this February and never physically damaged it.

View post

@cjq19990205
If the problem persists after updating the driver, it is recommended to back up data and restore the system.
[Windows 11/10] How to reset the PC and remove all of my personal files, apps and settings | Officia...If the problem persists after restoring the system, I would suggest you bring back your laptop to our repair center.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.