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Zenbook S16 — short circuit, burn marks on the hinge?

PaulNi2
Star I

Hello,

I keep getting more, and more issues with our new, and rather expensive premium class notebooks. This happened when the laptop was with its lid closed, in a bag of a colleague.

He noticed burnt smell from his bag, and his laptop was hot to touch. When he opened the lid, he found the burn mark on the hinge. Would Asus cover the repair, or do a warranty replacement?

20241120_203047.jpg

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@PaulNi2 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.