Zenbook Pro Duo UX581GV Screenpad ghosting pixels
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03-31-2021 08:27 AM - last edited on 01-16-2024 01:57 AM by ZenBot
Frequency of occurrence: Always
Reset OS: Yes
Screenshot or video:
Battery or AC: Both
System: Windows 10 Pro 10.0.19042S
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Detailed description:
The 2nd screen of the UX581GV has ghosting pixels showing some lines of the default background image over other programs opened in full mode. It's a complete mess. Is there software to fix this?
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04-01-2021 04:40 PM
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04-02-2021 01:43 AM
If it appears even on boot time then, I think, you have a problem with the screen. Send it to a repair centre would be my advice. Perhaps @Blake_ASUS could help a little further and give you ways to test.
I remember that in cell phones there are softwares to remove shadow pictures that stay on the screen after it being displaying the same image for a long period. I don't know if this is the case, or if there is some software to aid or not.
See this Asus page for a breef explanation
[Notebook] OLED Burn-in on screen | Official Support | ASUS Global
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04-02-2021 04:09 AM
MotoWiZIt's strange because the bottom screen is not OLED, si IPS and it shouldn't produce any burins.In fact that's not noticeable in the picture so try the test.
If it appears even on boot time then, I think, you have a problem with the screen. Send it to a repair centre would be my advice. Perhaps @Blake_ASUS could help a little further and give you ways to test.
I remember that in cell phones there are softwares to remove shadow pictures that stay on the screen after it being displaying the same image for a long period. I don't know if this is the case, or if there is some software to aid or not.
See this Asus page for a breef explanation
https://www.asus.com/support/FAQ/1045098/
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04-02-2021 08:43 AM
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04-06-2021 08:12 PM
It would be better if you can send the device to service center and let our engineers examine it physically.
Then would be easier to diagnose the issue.
You may share the RAM with me and I will dig in internally.
Thank you.
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