zenbook pro duo UX581. will not truly sleep

[dapster600]

System: Win 10
Battery or AC: both
Model: ux581
Frequency of occurrence: all the time
Reset OS: no, seems extreme for this
Screenshot or video: nope, but imagine a computer sleeping but really not
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Detailed description：when I put the computer in sleep mode, the fan still runs and the usb ports still put out power. like I have a laptop stand with built in fan connect via usb to laptop for power. in sleep mode the laptop stand fan still runs...why?

how do I truly put the ux581 into sleep mode? (currently I just hit the power button and choose sleep...)

[Blake_ASUS]

Hello dapster600,
May you double check if you are having the latest BIOS and ASUS System Control Interface V2 driver?
ZenBook Pro Duo UX581GV Driver & Tools | Laptops | ASUS GlobalThank you.

[dapster600]

Blake_ASUS

Hello dapster600,

May you double check if you are having the latest BIOS and ASUS System Control Interface V2 driver?

https://www.asus.com/Laptops/ZenBook-Pro-Duo-UX581GV/HelpDesk_Download/

Thank you.

View post

Yes,
I went through the site making sure I had the latest for my device
I got the laptop on bios 307, I did the bios upgrade to 308
I'm on latest windows, the 2004 version I believe

[Blake_ASUS]

Hello dapster600,
Please kindly rollback to 1909 and
the ASUS System Control Interface V2 driver version is V2.2.25.0 for sure?
Thank you.

[dapster600]

Blake_ASUS

Hello dapster600,

Please kindly rollback to 1909 and

the ASUS System Control Interface V2 driver version is V2.2.25.0 for sure?

Thank you.

View post

is ux581 not ready for 2004?
and yes I'm on latest interface V2