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ZenBook Pro Duo doesn't work with dual displayport screens and Thuderbolt 3 dock

daniktherrien
Star I

‎10-03-2020 07:08 AM - last edited on ‎01-16-2024 12:40 AM by Community Manager

System: UX581GV
Battery or AC: AC
Model: Version 10.0.18363 Build 18363
Frequency of occurrence: ALL the Time!!
Reset OS: windows 10
Screenshot or video: none
========================
Detailed description：
I bought 3 thunderbolt docks because my Dell D6000 with display ports made the GPU go to 100% all the time.
Now as the third dock I have a Dell WD19TB with two Display Port Screens connect to it.
I tried with HDMI as well and I can't seem to have the two screens work in 4K or even in HD.
Is there a reason why I can't use the two external screens using Display Port?
Docks I've tried CalDigit TS13, Elgato Pro Dock and Dell WD19TB.

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6 REPLIES 6

daniktherrien
Star I

‎10-04-2020 04:54 AM

Is the dual screen using a DP port thus leaving it only possible to use one screen?
Do I need an external GPU??
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RAJU_MSC_MATHEM
Zen Master I

‎10-05-2020 01:31 AM

daniktherrien
  1. System: UX581GV
  2. Battery or AC: AC
  3. Model: Version 10.0.18363 Build 18363
  4. Frequency of occurrence: ALL the Time!!
  5. Reset OS: windows 10
  6. Screenshot or video: none

========================

Detailed description：

I bought 3 thunderbolt docks because my Dell D6000 with display ports made the GPU go to 100% all the time.

Now as the third dock I have a Dell WD19TB with two Display Port Screens connect to it.

I tried with HDMI as well and I can't seem to have the two screens work in 4K or even in HD.

Is there a reason why I can't use the two external screens using Display Port?

Docks I've tried CalDigit TS13, Elgato Pro Dock and Dell WD19TB.


ZenBook Pro Duo doesn't work with dual displayport screens and Thuderbolt 3 dock
Docks made by Dell , will be compatible with Dell high valued laptops .
we cant guarantee those will work in Asus laptop. sorry I don't have your laptop.

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daniktherrien
Star I

‎10-05-2020 01:38 AM

@RAJU.MSC.MATHEMATICS
Thank you for your reply, not sure if you completely red my post, but I tried Caldigits and Elgato as well.... I have the EXACT SAME Behavior.

0 Kudos

RAJU_MSC_MATHEM
Zen Master I

‎10-05-2020 01:42 AM

daniktherrien

@RAJU.MSC.MATHEMATICS

Thank you for your reply, not sure if you completely red my post, but I tried Caldigits and Elgato as well.... I have the EXACT SAME Behavior.


View post
Some thunder bolt port will work to connect External GPU.
some thunder bolt port able to connect monitor through display adapter.
I don't know about more informations, you search in Wikipedia
Youtube support channel