12-24-2023 12:21 PM
I cannot turn the orange light on my f10 key off no matter what I do. The camera app can always open the camera so the issues is not just the light being on. I've tried using the hotkey, restarting the pc, reinstalling drivers, reinstalling MyAsus app, deleting and installing windows updates and updating BIOS. Using the input/output option in the BIOS resulted in the camera app not being able to find the camera but the light was still on. The light comes on every time the pc starts and the light always comes on after the pc boots up. I'm honestly lost and don't know what to do. The issue seems to be software based but nothing solves it. Appreciate any help.
Solved! Go to Solution.
12-26-2023 04:36 PM
@prometheus
In general, it is recommended to restore the BIOS to default settings. You can refer to the following for guidance.
[Notebook/AIO] How to restore BIOS settings
If the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
12-25-2023 06:02 PM
@prometheus
Please enter Safe Mode to verify if the issue persists.
If it does not, the problem you encountered may be caused by third-party software.
[Windows 11/10] How to enter Safe Mode
Since the process of systematically eliminating third-party software can be time-consuming, you may consider backing up your data and restoring the system. Sorry for any inconvenience it may be caused.
12-25-2023 10:14 PM
Since posting the problem I have reset the computer and the issue persists. So I am not sure what to do.
12-25-2023 10:16 PM
I think either it is a problem with the imbuilt software of the circuits have gone haywire.
12-26-2023 03:29 AM
Try to change the settings in your BIOS, then switch off the laptop and power it on again.