Warranty and support email

[Daniel410]

Hi, 

I am located in Malaysia currently, and looking to buy Zenbook duo 2025 version (285H) UX8406CA from ASUS US’s partner (Amazon or BH).  
however I have some questions about the warranty, and I tried my best to dig around info before asking it here.  

1) by default, does this model have 2 years international warranty which is claimable in Malaysia ? If not , is this model purchased from US is applicable for ASUS premium care international warranty which is claimable in Malaysia? 

2) does anyone have direct email address to related ASUS department? I tried calling their international number but my phone wasn’t able to link it through, via their portal email support, must buy first with serial number only can check. It’s kinda very weird actually to only serve existing customer,  what if there is a potential genuine new customer??

million thanks ! 

[CodingWitte]

i just went to their .com page and that is what i found : Contact Us | ASUS to me it seems like you do not have to fill in your serial number. LegalCompliance@asus.com this email is written in their terms and conditions so that meight also be an option

[Daniel410]

Hi, thank you for the suggestion , I just shoot them an email, however I think based on the details on the page it is probably their legal team. Anyway I will try to ask for a direct contact email from them and see how it goes.

thank you so much again!!!

[CodingWitte]

You are very welcome

[CodingWitte]

btw. I just found the email from which i got help with some other stuf servicecenter_am@asus.com i hope this one also works (i am quit sure i was asked to repley on an email comming from this adress so...)