UX582HM ScreenPad touch is controlling the main display
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04-13-2022 09:37 AM
System: Windows 11 PRO
Battery or AC: AC
Model: UX582HM - Zenbook Pro Duo 11th gen
Frequency of occurrence: Always
Reset OS: No
Screenshot or video: n/a
========================
Detailed description:
Not sure when this started, but I have a feeling it was after several updates on 3/21 that included a Windows BIOS update and ASUS ScreenXpert Interface.
When I touch the ScreenPad, it moves the mouse in the main 15" display. I can use the mouse to click on items and icons on the ScreenPad desktop.
Support suggested that I rollback the updates, but I have no instructions on how to do this.
I just purchased this laptop a month ago. Should I send it in for repair or is there a simple fix?
Battery or AC: AC
Model: UX582HM - Zenbook Pro Duo 11th gen
Frequency of occurrence: Always
Reset OS: No
Screenshot or video: n/a
========================
Detailed description:
Not sure when this started, but I have a feeling it was after several updates on 3/21 that included a Windows BIOS update and ASUS ScreenXpert Interface.
When I touch the ScreenPad, it moves the mouse in the main 15" display. I can use the mouse to click on items and icons on the ScreenPad desktop.
Support suggested that I rollback the updates, but I have no instructions on how to do this.
I just purchased this laptop a month ago. Should I send it in for repair or is there a simple fix?
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06-06-2022 11:34 AM
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