Zenbook UX3402ZA
I am encountering a frustrating issue. I attempted to reinstall the system using the recovery disk, it was keep getting stuck at %2 due to some other decryption issue within windows. I then formatted the disk and used external Windows 11 installation media to install Windows 11. Despite following all the outlined steps, including providing the driver files for the drive during install, the problem persists. I used the driver files available at the following link but windows installation kept telling me the driver file is not suitable to my hardware. In addition, I am able to install and use ubuntu without issues.
https://www.asus.com/laptops/for-home/zenbook/zenbook-14-ux3402/helpdesk_download/?model2Name=zenboo...
Was initially following this article; https://www.asus.com/support/faq/1044458?tduid=4add88b802bb5d13bdcd555207917960#A3
Unfortunately, I have been unable to contact ASUS support directly because their contact form keeps failing due to a JavaScript issue on this link:https://www.asus.com/support/contact/serviceflow/mailus?serviceType=5
I am hoping that by sharing my situation here, someone might be able to shed some light on this problem.
Extra Information:
I used smartctl for the below report on SSD:
smartctl 7.2 2020-12-30 r5155 [x86_64-linux-6.6.27-060627-generic] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke,
=== START OF INFORMATION SECTION ===
Model Number: SAMSUNG MZVL2512HCJQ-00B00
Firmware Version: GXA7401Q
PCI Vendor/Subsystem ID: 0x144d
Total NVM Capacity: 512,110,190,592 [512 GB]
Unallocated NVM Capacity: 0
Controller ID: 6
NVMe Version: 1.3
Number of Namespaces: 1
Namespace 1 Size/Capacity: 512,110,190,592 [512 GB]
Namespace 1 Utilization: 343,103,213,568 [343 GB]
Namespace 1 Formatted LBA Size: 512
Namespace 1 IEEE EUI-64: 002538 b121b5028f
Local Time is: Sun Apr 28 04:38:23 2024 CEST
Firmware Updates (0x16): 3 Slots, no Reset required
Optional Admin Commands (0x0017): Security Format Frmw_DL Self_Test
Optional NVM Commands (0x0057): Comp Wr_Unc DS_Mngmt Sav/Sel_Feat Timestmp
Log Page Attributes (0x0e): Cmd_Eff_Lg Ext_Get_Lg Telmtry_Lg
Maximum Data Transfer Size: 128 Pages
Warning Comp. Temp. Threshold: 81 Celsius
Critical Comp. Temp. Threshold: 85 Celsius
Supported Power States
St Op Max Active Idle RL RT WL WT Ent_Lat Ex_Lat
0 + 8.37W - - 0 0 0 0 0 0
1 + 8.37W - - 1 1 1 1 0 200
2 + 8.37W - - 2 2 2 2 0 200
3 - 0.0500W - - 3 3 3 3 2000 1200
4 - 0.0050W - - 4 4 4 4 500 9500
Supported LBA Sizes (NSID 0x1)
Id Fmt Data Metadt Rel_Perf
0 + 512 0 0
=== START OF SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
SMART/Health Information (NVMe Log 0x02)
Critical Warning: 0x00
Temperature: 48 Celsius
Available Spare: 95%
Available Spare Threshold: 10%
Percentage Used: 10%
Data Units Read: 122,296,268 [62.6 TB]
Data Units Written: 81,811,340 [41.8 TB]
Host Read Commands: 1,708,094,544
Host Write Commands: 1,327,512,091
Controller Busy Time: 4,574
Power Cycles: 705,484
Power On Hours: 8,327
Unsafe Shutdowns: 245
Media and Data Integrity Errors: 139,183
Error Information Log Entries: 139,183
Warning Comp. Temperature Time: 0
Critical Comp. Temperature Time: 0
Temperature Sensor 1: 48 Celsius
Temperature Sensor 2: 47 Celsius
