Sound of laptop stopped working all of a sudden
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12-17-2019 04:43 PM
System: Windows 10
Battery or AC: Battery
Description: Sound of laptop stopped working all of a sudden
Model: UX490A
Frequency of Occurrence: Always
Reset OS: No
Hello, my asus zenbook laptop UX490A stoped working the sound. This happen after I started to use a bluetooth device for the audio output. I turned the bluetooth off and tried all different troubleshooting available (i.e update drivers, disable enhancmeents and so forth). How can I do a final check before entering in contact with the warranty support? I believe the issue to might be banal after all. Please advise. Thanks, Daniel
Battery or AC: Battery
Description: Sound of laptop stopped working all of a sudden
Model: UX490A
Frequency of Occurrence: Always
Reset OS: No
Hello, my asus zenbook laptop UX490A stoped working the sound. This happen after I started to use a bluetooth device for the audio output. I turned the bluetooth off and tried all different troubleshooting available (i.e update drivers, disable enhancmeents and so forth). How can I do a final check before entering in contact with the warranty support? I believe the issue to might be banal after all. Please advise. Thanks, Daniel
1 REPLY 1

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12-18-2019 04:49 AM
disable bluetooth device and recheck the sound with speakers
