Solution & Request: Asus Remote Link Agent Preventing Laptop From Turning off Display or Sleeping

[a_m_a-7]

System: Windows 10 Home 64-bit 10.0.18363
Battery or AC:
Model: ZenBook Flip UX463FL
Frequency of occurrence: Most of the time
Reset OS:
Screenshot or video:
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Detailed description：

[RAJU_MSC_MATHEM]

a.m.a-7

1. System: Windows 10 Home 64-bit 10.0.18363
2. Battery or AC:
3. Model: ZenBook Flip UX463FL
4. Frequency of occurrence: Most of the time
5. Reset OS:
6. Screenshot or video:

========================

Detailed description：

Solution & Request: Asus Remote Link Agent Preventing Laptop From Turning off Display or Sleeping

Open the asus remote link agent , go to settings ,see and uncheck the preventing options.
Or else find related registry keys for asus remote link agent, modify the keys.

Note. I don't have above application.

[a_m_a-7]

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/27569/solution-request-asus-remote-link-agent-preventing-lapt...

Open the asus remote link agent , go to settings ,see and uncheck the preventing options.

Or else find related registry keys for asus remote link agent, modify the keys.

Note. I don't have above application.

View post

The only Asus application I have is MyASUS and no such option exists.
Please note that the issue is there without using Remote link, and the laptop is pretty much in factory-default settings. I think this is simply a bug that can be fixed with an update to MyASUS.

[Blake_ASUS]

Hello a.m.a-7,
May I know if your are using original OS from factory or you have installed your own OS?
Also, how did you find out this issue?
Thank you.

[a_m_a-7]

Blake_ASUS

Hello a.m.a-7,

May I know if your are using original OS from factory or you have installed your own OS?

Also, how did you find out this issue?

Thank you.

View post

I am using the original OS.
I'm not sure I understand your question but sometimes I would leave the computer on for quite a while and come back to see the screen on. I googled the issue and found a way through command prompt ("powercfg/requests") to see if some app or service is causing the issue. I posted the following screenshot in the original post but it seems it got deleted.