Solution & Request: Asus Remote Link Agent Preventing Laptop From Turning off Display or Sleeping
- System: Windows 10 Home 64-bit 10.0.18363
- Battery or AC:
- Model: ZenBook Flip UX463FL
- Frequency of occurrence: Most of the time
- Reset OS:
- Screenshot or video:
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Detailed description：
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Comments
Open the asus remote link agent , go to settings ,see and uncheck the preventing options.
Or else find related registry keys for asus remote link agent, modify the keys.
Note. I don't have above application.
The only Asus application I have is MyASUS and no such option exists.
Please note that the issue is there without using Remote link, and the laptop is pretty much in factory-default settings. I think this is simply a bug that can be fixed with an update to MyASUS.
Hello a.m.a-7,
May I know if your are using original OS from factory or you have installed your own OS?
Also, how did you find out this issue?
Thank you.
I am using the original OS.
I'm not sure I understand your question but sometimes I would leave the computer on for quite a while and come back to see the screen on. I googled the issue and found a way through command prompt ("powercfg/requests") to see if some app or service is causing the issue. I posted the following screenshot in the original post but it seems it got deleted.
Hello a.m.a-7,
Thank you for your reply.
May I have a screenshot of your Power plan setting as well?
I will ask our technical support to look into this issue.
Thank you.
@Blake_ASUS
Hello a.m.a-7,
Thank you.
This issue has been reported.
Thank you.
Nice For asus really proud of asus
Hello a.m.a-7,
Have you ever installed ZenUI APP " Remote link (PC remote)"?
If so, may you uninstall it?
Thank you.
Greetings to everyone. Sorry, I didn't get, was the problem solved? Like a.m.a-7, I have the same thing in command prompt. And I don't have Remote link app on my laptop. Changing Power plan settings doesn't help. Please tell me what to do. Thank you.
Hello KuzVic,
Which model do you have ?
Thank you.
Asus ROG Strix G GL731Gv-EV115T
Hello KuzVic,
May you provide the power setting in the Armoury Crate and Advanced power plan as well?
Thank you.