System: ZenBook Duos
Battery or AC: 60% ("Modo de resolução máxima" configuration in MyASUS to save battery life)
Model: UX482EAR (Brazil)
Frequency of occurrence: all the time unless ScreenXpert is permanently disable (preventing the service from starting up with Windows)
Reset OS: What?
Screenshot or video: annexed
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Detailed description：
First post here, just to vent it out.
Zenbook Duo UX482EAR Brazilian version, bougth less than 2 months ago.
After several Windows reinstallations i finally figured out my problem, the buggy ScreenXpert is the culprit. It's a very specific problem, but it was preventing me of utilize the notebook to work with (wich was the purpose of the purchase in the first place).
I work with medical images and my main source of them is in a website. When i open an exam i need to drag and drop the thumbnails of the various sequences of the exam and distribute them in their fields, then analyse then. To be clear, IT'S JUST A WEBSITE RUNNING IN A BROWSER, nothing too fancy, it always had just worked with any computer with any version of Windows, Linux, OSX
Except with my brand new Zenbook Duo. You can see how it behaves in the video annexed below. It happens in ANY browser, EDGE, Chrome, Firefox, Brave, it happens even if the browser is running inside a virtualized Windows with VMWare.
After 5 windows reinstallations and updating and drivers and MYAsus and everything else, i finally found the problem: the touch of the secondary screen, or the driver or god knows what, i don't know why, interferes in some very specific and bizarre way with dragging things in the aforementioned website. It happens in the main screen, in the secondary screen, in the external monitor i have, it happens with bluetooth mouse, with USB mouse, with the integrated touchpad...
When the two HID touch devices in Device Manager are disabled, the problem is solved (i just need to reopen the webpage).
But then enters the horrible ScreenXpert software, wich reenables the HID touch devices in Device Manager by itself every time the windows screen blocks (very annoying), and the problem returns.
There is no way to configure or manage the ScreenXpert software apart from the very limited interface in the secondary screen. There is no way to control this misbehaved software, wich by the way install itself automatticaly with windows update.
My final solution is to disable ScreenXpert software permanently in msconfig, preventing its services from starting up, without it i can't control the brightness of the secondary screen, but at least i don't need to disable the secundary touch screen in Device Manager many times a day to be able to access a simples website.
