ScreenPad

[Naji]

I am having problems launching Spotify, Numkey, adobe reader and other apps on my ScreenPad 2.0.
Can someone please help.
Thanks in advance

[Blake_ASUS]

Hello Naji,
Which model do you have?
and what kind of APP have you installed?
Please kindly provide screenshots of the issue.
Thank you.

[gkoroves]

I might be having the same issue. Otherwise I'll open another thread.
So, what's happening is that I cannot install other apps from windows store. Once I installed, they are not appear on the screenpad but only on the start menu list. If I click them they reopen windows store.

[Blake_ASUS]

Hello @gkoroves ,
Which model do you have?
Those apps are for Screenpad 1.0 only, so I'm afraid that you have screenpad 2.0
so therefore they can not be opened.
Thank you.

[gkoroves]

Hi @Blake_ASUS ,
Thanks for the reply. Honestly, I feel embarrassed and very upset! I’ll explain you why.
Model is ASUS ZenBook Pro 15 UX580GD
So, those app is for the v1.0? Why they are appear on my Asus support page since only v2.0 is available to install?
Are they similar apps for v2.0?
I’m very upset coz I’ve chatted 3 times with Asus agents for that issue and no one has picked up. Actually, they asked to do so many things and I have reset my laptop 4 times!!!!!
cheers,
George.