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Screenpad stay black (problem with ucrtbase.dll)

System: Windows 10
Battery or AC: AC
Description: Screenpad stay black when I select Screepad mode or extention
Model: UX580GD
Frequency of Occurrence: Always
Reset OS: No

I hav my labtop Asus UX580GD and since some days the screenpad didn't work. The Screenpad stay black in all mode. Windows 10 is up to date all fixed. I uninstalled screepad driver and installed again. I uninstalled Screepad Toolbar and installed again. I did a sfc /scannow to check that there is no corruption on DLL. But no error found. I see regular error in event viewer Nom de l’application défaillante ScreenPadServer.exe, version : 2.18.2712.1, horodatage : 0x5c622477 Nom du module défaillant : ucrtbase.dll, version : 10.0.17763.404, horodatage : 0x490b0aeb Code d’exception : 0xc0000409 Décalage d’erreur : 0x000000000006d428 ID du processus défaillant : 0x37cc Heure de début de l’application défaillante : 0x01d4efe26927a5ec Chemin d’accès de l’application défaillante : C:\Program Files\WindowsApps\B9ECED6F.ScreenPadToolbar_2.0.18.0_x64__qmba6cd70vzyy\ScreenPadServer\Exe\ScreenPadServer.exe Chemin d’accès du module défaillant: C:\WINDOWS\System32\ucrtbase.dll ID de rapport : 83c5797d-ad5d-464e-8d7c-5f44ac37242e Nom complet du package défaillant : B9ECED6F.ScreenPadToolbar_2.0.18.0_x64__qmba6cd70vzyy ID de l’application relative au package défaillant : B9ECED6F.ScreenPadToolbar It seems that screepad server is inompatible with the last version of ucrtbase.dll (version 10.0.17763.404) What is the solution ? I paid a lot of money for this labtop that doesn't work correctly. Regards

Zen Master I
Last edited by RAJU2529 on 2019/4/11 12:22 I think you installed screenpad toolbar from Microsoft store . so uninstall now. After uNinstall, restart the windows. Use ccleaner software, clean the windows waste files and registry keys. then download latest version from asus support site. and then install. Sometimes sfc will not find application I give you another command which deletes components corruptions. But I am typing this message using mobile. Wait for one hour, I will give you commands Dism.exe /Online /Cleanup-Image /StartComponentCleanup /Resetbase /Defer Dism.exe /Online /Cleanup-Image /RestoreHealth restart the windows

Community Legend II
Hello sebastien.rouaix, May you provide below information was well? 1. Asus screenpad display version 2. Asus Precision Touchpad (Screenpad) version 3. Screenpad Toolbar version I will passed this information to related department for further verification. Thank you for messaging us. Have a nice day.

RAJU2529 posted on 2019/4/11 07:11 I think you installed screenpad toolbar from Microsoft store . so uninstall now. After uNinstall, r ...
Hi thank you but Screepad toolbar doesn't exist on Asus Website It only exist on Micrososft store.

Zen Master I