System: Windows 10
Battery or AC: AC
Description: Screenpad stay black when I select Screepad mode or extention
Model: UX580GD
Frequency of Occurrence: Always
Reset OS: No
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201904/10/222106i20532s5c2st0tt5.png
I hav my labtop Asus UX580GD and since some days the screenpad didn't work. The Screenpad stay black in all mode.
Windows 10 is up to date all fixed.
I uninstalled screepad driver and installed again.
I uninstalled Screepad Toolbar and installed again.
I did a sfc /scannow to check that there is no corruption on DLL. But no error found.
I see regular error in event viewer
Nom de l’application défaillante ScreenPadServer.exe, version : 2.18.2712.1, horodatage : 0x5c622477
Nom du module défaillant : ucrtbase.dll, version : 10.0.17763.404, horodatage : 0x490b0aeb
Code d’exception : 0xc0000409
Décalage d’erreur : 0x000000000006d428
ID du processus défaillant : 0x37cc
Heure de début de l’application défaillante : 0x01d4efe26927a5ec
Chemin d’accès de l’application défaillante : C:\Program Files\WindowsApps\B9ECED6F.ScreenPadToolbar_2.0.18.0_x64__qmba6cd70vzyy\ScreenPadServer\Exe\ScreenPadServer.exe
Chemin d’accès du module défaillant: C:\WINDOWS\System32\ucrtbase.dll
ID de rapport : 83c5797d-ad5d-464e-8d7c-5f44ac37242e
Nom complet du package défaillant : B9ECED6F.ScreenPadToolbar_2.0.18.0_x64__qmba6cd70vzyy
ID de l’application relative au package défaillant : B9ECED6F.ScreenPadToolbar
It seems that screepad server is inompatible with the last version of ucrtbase.dll (version 10.0.17763.404)
What is the solution ? I paid a lot of money for this labtop that doesn't work correctly.
Regards
