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Screenpad stay black (problem with ucrtbase.dll)

System: Windows 10
Battery or AC: AC
Description: Screenpad stay black when I select Screepad mode or extention
Model: UX580GD
Frequency of Occurrence: Always
Reset OS: No
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201904/10/222106i20532s5c2st0tt5.png

I hav my labtop Asus UX580GD and since some days the screenpad didn't work. The Screenpad stay black in all mode. Windows 10 is up to date all fixed. I uninstalled screepad driver and installed again. I uninstalled Screepad Toolbar and installed again. I did a sfc /scannow to check that there is no corruption on DLL. But no error found. I see regular error in event viewer Nom de l’application défaillante ScreenPadServer.exe, version : 2.18.2712.1, horodatage : 0x5c622477 Nom du module défaillant : ucrtbase.dll, version : 10.0.17763.404, horodatage : 0x490b0aeb Code d’exception : 0xc0000409 Décalage d’erreur : 0x000000000006d428 ID du processus défaillant : 0x37cc Heure de début de l’application défaillante : 0x01d4efe26927a5ec Chemin d’accès de l’application défaillante : C:\Program Files\WindowsApps\B9ECED6F.ScreenPadToolbar_2.0.18.0_x64__qmba6cd70vzyy\ScreenPadServer\Exe\ScreenPadServer.exe Chemin d’accès du module défaillant: C:\WINDOWS\System32\ucrtbase.dll ID de rapport : 83c5797d-ad5d-464e-8d7c-5f44ac37242e Nom complet du package défaillant : B9ECED6F.ScreenPadToolbar_2.0.18.0_x64__qmba6cd70vzyy ID de l’application relative au package défaillant : B9ECED6F.ScreenPadToolbar It seems that screepad server is inompatible with the last version of ucrtbase.dll (version 10.0.17763.404) What is the solution ? I paid a lot of money for this labtop that doesn't work correctly. Regards
10 REPLIES 10

valentin_haro
Star I
I have the same problem, and still not found the solution...

sandarc
Star I
I had the same problem. Uninstalled the ScreenPad spotify app. My screenpad is working now

have you found a solution? I have the same problem on a new laptop

Blake_ASUS
Community Legend II
innocentiandrea86

have you found a solution? I have the same problem on a new laptop


View post
Hello innocentiandrea86,
Which laptop model to you have?
Thank you.

omega_ASUS
Star I
Have the same issue on a UX550GEXB71T model. Brand new Asus laptop and touchpad cannot be activated as a screenpad. How do I confirm that hardware supports a screenpad?