ScreenPad problems

[Osouk365]

System: windows 10
Battery or AC:
Model: zenbook flip ux563FD.303
Frequency of occurrence: permanent
Reset OS: yes
Screenshot or video:
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Detailed description：

I recently purchased a new Zenbook flip (refurbished). Since I first started using it, the ScreenPad has just been a copy of the main screen but in its side. I have installed all the drivers (I think) and followed all instructions. I don't know what to do as I can't seem to download or install screenxpert? When I click install on a batch file(??) it briefly goes black them nothing. I really don't know what else to try and really don't want to return it again!!

[Osouk365]

This is a screenshot

[Osouk365]

My attempts to try and sort this out!

[Osouk365]

When I have tried to install it it comes up with this message!

[Blake_ASUS]

Hello Osouk365,
Your device is equipped with screenpad 2.0 directly, so no need to upgrade anything.
And that's very likely things starts to get messed up...
I would suggest you to reset the whole OS firstly, please follow below FAQ
Windows 10 - How to restore the system to factory default settings? | Official Support | ASUS GlobalThen please follow below FAQ to install all Screenpad 2.0 drivers back.
Please noted that the "installation order" must be followed !
[Notebook] How to fix the ScreenPad 2.0 problems when it is not working properly on my ASUS notebook...
And here is a introduction of Screenpad 2.0, to let you understand more of how to use it.
[Notebook] ASUS ScreenXpert (Screenpad 2.0) - Introduction | Official Support | ASUS GlobalThank you.