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Screenpad plus touch pad re-enables the track pad

potatosubwoofer
Rising Star II
Zenbook Duo Ux482EG
After disabling track pad using the keyboard and then using three finger tap on the screenpad plus the trackpad becomes enabled again when it should remain disabled. This is annoying in situations when you need the trackpad to remain disabled but when using the on-screen touchpad for navigation
8 REPLIES 8

Falcon_ASUS
Moderator
Moderator
potatosubwoofer

https://us.v-cdn.net/6031231/uploads/DWIM6MEMPDFV/trackpad-bug.mp4

Please see the attached video. The trackpad is disabled and then when the screenpad touchpad is enabled then the trackpad is enabled also. I would expect the trackpad (physical one) to remain disabled and only the touch screen pad to be functioning.


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@potatosubwoofer
Ok, I will forward the information to the relevant department.
Could you please provide the system version and MyASUS version together?
Sorry for any inconvenience it may be caused. 

potatosubwoofer
Rising Star II
MyASUS 3.1.11.0
Windows version 22H2

Falcon_ASUS
Moderator
Moderator
potatosubwoofer

MyASUS 3.1.11.0

Windows version 22H2


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@potatosubwoofer
I have sent you a message, please check.
Thank you.

Falcon_ASUS
Moderator
Moderator
potatosubwoofer

MyASUS 3.1.11.0

Windows version 22H2


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@potatosubwoofer
Confirmed by the technical unit, the situation you reported is a normal behavior. About this operation "Three finger touch is used to switch Screenpad Plus to Touchpad", which is linked with the touchpad, so the touchpad function will be re-enabled at the same time. Sorry for any inconvenience it may be caused.