screenpad plus; spotify issue

[bazic91]

System: windows 10
Battery or AC:
Model: UX481FA-HJ064T
Frequency of occurrence: permanent
Reset OS:
Screenshot or video:
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Detailed description：

Hi everyone.
I have a little problem with spotify when i put it on the screenpad plus. when it's full screen, everything is alright; but when i put it in half screen or less (1/3), control buttons (play, next,..) won't appear on the screen, so i always have to put the app in full screen again just to access those function which is annoying.

When i look at asus duo test, it seems like i'm the only one who has that problem?
Does anyone experience the same issue? Can someone help me? please

[Blake_ASUS]

nicolas.ophelie

Hello, I just bought this computer and have the same issue as you, did anyone find a fix ? I saw on the FAQ page from ASUS that you could change the resolution of the screenpad plus to a bigger one but I don't have the resolution setting in the settings section of the screenpad and when I try it with the windows settings the biggest resolution I get is 1920x515 when on the FAQ it shows a 3840x1100. Maybe Spotify would work with this one ? Here is a screenshot of the FAQ and my settings menu. Thanks !

View post

Hello Nicolas,
The panel for UX481 and UX581 is different, so that's why only UX481 is having this issue.
So far we haven't received any update from the APP supplier, so please kindly use full screen if needed.
Thank you.