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Red dots on Zenbook 14 Flip OLED screen

javi33rr
Star I

Hello, I recently bought a Zenbook 14 Flip OLED and I have noticed that small red dots appear on the screen in white images and red horizontal lines appear on the edges of the images. I would like to know if this is normal on these screens or is it a factory problem. Thank you!

3 REPLIES 3

Falcon_ASUS
Moderator
Moderator

@javi33rr
Based on your description, I think this is not normal. Since we cannot confirm the actual condition of your laptop, it is recommended to bring the laptop to a repair center for further assessment.
The following is the contact information:
https://www.asus.com/support/service-center-location 
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 
Sorry for any inconvenience it may be caused.

camilasaunder89
Rising Star I

This certainly doesn't seem normal as red dots on the screen indicate that your system has a corrupted driver or a cracking on the GPU. So, it's better to replace the GPU card.

javi33rr
Star I

After having sent it to technical service, they told me that it is a normal behavior of the screen because the red dots are the touch mesh and are mostly visible on OLED screens. I think this is something important and should be mentioned.