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Problem with Zenbook 14 fans/battery after win 11/bios update

GabrielePorcuz
Star I

‎10-30-2021 12:10 PM - last edited on ‎01-16-2024 04:17 PM by Community Manager

Good evening.
I'm the owner of a Zenbook 14 UM425 with a Ryzen 7 4700U. Last week i installed windows 11 and the update of the bios and since then the fans started to work improperly, revving up for no specific reason. They even work when the computer is in state of suspension. For three times in a week i found the pc with the battery completely dead after i suspended it with about 30% of charge remaining. The last time it happened it was in his case in state of suspension for like 15 minutes, and when i took it out of the case i found out it was litterally melting... before the update i had never noticed such things... The worst part is that yesterday i set the hibernation whenever i close the lid so that the fans should not start to work (since the pc is basically turned off) and today it happened again... I replaced the pc iin his cover with about 25 % of the battery and 2 hours later, when i tried to turn it on the battery was dead.. What should i do? i'm so worried because the pc is only 4 months old and before the updates it never had such problems
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16 REPLIES 16

DaisyChloe
Star I

‎12-03-2021 08:41 PM

Hello,
I have exactly the same problem. i bought a new Zenbook UM425 less than 2 months ago and when I close the lid the battery just drains. I just closed it and went to use it again and it was really hot and the fan was on.
I’m not sure if it’s after installing windows 11, I did that almost straight away but it could be that.
I opened the lid of my old Asus a couple of weeks after buying the new one and it still had full battery!
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Blake_ASUS
Community Legend II

‎12-05-2021 09:54 PM

DaisyChloe

Hello,

I have exactly the same problem. i bought a new Zenbook UM425 less than 2 months ago and when I close the lid the battery just drains. I just closed it and went to use it again and it was really hot and the fan was on.

I’m not sure if it’s after installing windows 11, I did that almost straight away but it could be that.

I opened the lid of my old Asus a couple of weeks after buying the new one and it still had full battery!


View post
Hello Daisy,
May I know your BIOS version?
And please try to enter sleep mode in another way, like put it to idle and let it go to sleep mode itself,
or pressing power button (but don't close the lid)
and how is the frequency of the issue?
Thank you.
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