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MyAsus will not start

Fletchasus
Star III
System: Windows 10
Battery or AC: Both
Model: UM425IA
Frequency of occurrence: Constantly in last few days
Reset OS: Uninstalled MyAsus, Reinstalled supporting driver set, reinstalled MyAsus
Screenshot or video:
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Detailed description:I've had my Zenbook for several months now and never had any issues with MyAsus. Suddenly, over the last few days it will not launch. Where it used to come up within a couple of seconds, it now stays on the initial blue screen for several seconds and then goes to the white (blank) loading screen and stays there until it times out several minutes later. I've tried all of the conventional methods:
App Repair under Windows settings
App Reset under Windows settings
Uninstall, update ASUSSystemControlInterfaceV2, reinstall
When this started, was running BIOS 306. Updated to 307 and did the steps above again.
Anyone seen and solved this issue?
9 REPLIES 9

luca_mancini
Star I
I have the same issue, i can't change the battery recharge settings because of this ..

DavidK7
Star I
+1 Same issue here, nothing works except full windows reset, I sent a complaint to Asus Support, hope they fix this, otherwise a great machine

Blake_ASUS
Community Legend II
Dear all,
May I have the version of your My ASUS APP and ASUS System Control Interface V2 driver?
And all of you have UM425IA?
Thank you.

luca_mancini
Star I
myasus app version: 2.2.49.0
i have a UX425JA