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MyAsus shows a fan problem on a new Zenbook UX425JA

roizhv22
Star I
System: Zenbook UX425JA
Battery or AC: 65W
Model: UX425JA
Frequency of occurrence: when the hardware test scan completed
Reset OS: no
Screenshot or video:
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Detailed description:
I have recently purchased a zenbook UX425JA and ran a myasus hardware test. The results shows an error with the fan calming there might be a problem with the computer's fan. I have not encountered any major over heating issues or something like that and it's sounds like the fan working when the system is under load.
I have saw another discussion about the same problem in a Vivobook but not in a zenbook. I asssume that's just a bug in myasus app.

Btw, I have reinstall Myasus, updated the BIOS to 302 and updated Asus control surface driver - all from the official site and not from myasus (Live updates don't work for me as well).

Please help, or just tell me that I should not worry about that.
That's a brand new machine.

Thanks !
7 REPLIES 7

Blake_ASUS
Community Legend II
Hello roizhv22,
May I have the version of your ASUS System Control Interface V2 driver and MyASUS App?
We are working on this issue now.
Thank you.

roizhv22
Star I
Asus system control interface - V2.2.28.0
myasus 2.2.44.0

Blake_ASUS
Community Legend II
Hello roizhv22,
Thank you for the information.
There will be a new version of MyASUS releasing soon.
I will keep you updated.
Thank you.

roizhv22
Star I
Great I'll be waiting for it then.

Thank you 🙂