Grey lines and green flicker on webcam when using AC power

[Quarter]

System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?

[jacpolman]

fabrice.roncoroni
Does anyone have an idea if this problem has a solution? I am having the same camera issue (on AC, but not on battery) on a UX581.
View post

Mine too, also UX581 (Zenbook Pro Duo). Green flashes when using camera in Skype/Teams when on AC power. Latest drivers from Realtec. Although there are 2 camera entries in the devicelist? Tried removing one, it automatically returns.

[eejay65]

Hi there,
We have the same problem with an UX431FA model in the Netherlands. Only on AC power (234v 50Hz) we notice flickering in the camera. Since we now because of corona do a lot of skype/teams etc, we noticed it now. I've monitored the AC mains, is very steady, also tried other power outlets, unfortunately the flickering still occurrs, and is very randomly. We still have warranty so I think we might send it back. Using windows10, latest drivers, updated bios. Does anyone have a solution or hint?
Cheers and stay healthy
Eric Aling, The Netherlands

[lds]

Hi there,
I have the same problem with a VivoBook S15 S532FL laptop. Same symptoms as described by all others. Tried the suggestions above, but nothing seems to work. Extremely annoying and disappointing...

[magidorit]

Yup, I have the same issue on the Zenbook Pro Duo. The computer is brand new and the drivers & BIOS are all up to date.
Any suggestions would be welcome...

[Blake_ASUS]

@fabrice.roncoroni @jacpolman @magidorit
Please kindly provide SN in the PM I send you.
Please also double check if your BIOS and Windows are up to date.
and may you confirm that the issue only occurs in AC mode?
and if the issue only occurs in independent social media apps like Skype and Teams,
or it also shows on browser?
Thank you.