Grey lines and green flicker on webcam when using AC power

[Quarter]

System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?

[Blake_ASUS]

alogarta

Hello @Blake_ASUS I am having a similar issue with the webcam flickering. The laptop is brand new. Asus ExpertBook P5440FA. Current BIOS Version is 311. Please assist. Thanks.

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Hi @alogarta,
BIOS 311 is the one we released to fix this issue.
Please provide a short video of the current issue on your device.
Thank you.

[alogarta]

Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/95211#Comment_95211

Hi @alogarta,

BIOS 311 is the one we released to fix this issue.

Please provide a short video of the current issue on your device.

Thank you.

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@Blake_ASUS Can I PM you the short video?

[pmpena1]

Hi @Blake_ASUS,

I am experiencing the same problem with my newly bought Asus Vivobook S15. Tomorrow is the last day for the 7 days replacement option of the seller. Should I return the unit or are there any solutions available for the issue?

Thanks.

[ZT-08466863]

Exactly the same issues brand new Zenbook UX581G purchased in may. Also main screen flicker.

[ZT-08466863]

digital907

Hi, got a brand new Asus ZenBook pro UX581G - after BIOS update, driver update, windows update, still the same problem with the camera (gray lines + green flickers) - camera flickers happend more often with AC connected. I have also noticed the main screen backlight flickers from time to time - Went in Intel UHD Graphics Control Panel - Power Settings - disabled all options - main screen back-light flickers gone. Flickers were subtle, but very annoying and hard on my eyes. (No, flickers had nothing to do with resolution, backlight setting or screen frequency).

I can take some quirks, but that camera is driving me nuts as I am using it for 2-3 hours daily. Any solution on the horizon @Blake_ASUS ?

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