Grey lines and green flicker on webcam when using AC power

[Quarter]

System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?

[n_a_monterocarv]

Hello @Blake_ASUS ,
Similar problem with UX433FN - A5247T
BIOS Version: 310 (28/April/2020)

[Ivn]

Same issue here: S15 - S530FN i7 8th gen.
Disconnecting AC solves the problem.
Thanx for helping.
Have a nice day!
IR

[charalambos_eco]

Hey @Blake_ASUS ,
I'm having the same issue and unfortunately I have a university exam in a couple days which is proctored aka needs the webcam on, could you send me the bios that fixes it if one exists? My laptop model is Asus VivoBook S15 S512FL-BQ279T

[Blake_ASUS]

Dear all user above,
I have send PM to you, or reply you in the thread.
If you have not receive it, please kindly let me know.
Thank you so much.

[Ivn]

Ivn

Same issue here: S15 - S530FN i7 8th gen.

Disconnecting AC solves the problem.

Thanx for helping.

Have a nice day!

IR

View post

Received PM, BIOS updated and problem completely solved.
Thank you, Blak_ASUS and thank you, ASUS.
Bye!
IR