Grey lines and green flicker on webcam when using AC power

[Quarter]

System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?

[carlieisparking]

Hello.
I have a brand new ASUS Vivobook (Asus VivoBook S 15.6" FHD Core i5-8265U Laptop - Moss Green SKU: S531FL-EJ545R). The in built webcam flickers with grey lines then a green screen every 30 seconds when I'm doing a video call through Zoom. As people here have suggested, it stops when I unplug the power charging cord.

[danielmcgarty]

hello @Blake_ASUS , I have the same issue described with my Zenbook 14 UX431FL, please PM me for details when you can.

[eciobosi]

dweners

That new BIOS fixed the problem! Thank you so much!

View post

@dweners could you share the solution with us? thank you!

[Blake_ASUS]

Hello @danielmcgarty ,
Please kindly provide SN to me in the PM.

Hello @eciobosi ,
The BIOS of your model has not been released.
Please kindly be patience.

Thank you.

[digital907]

Hi, got a brand new Asus ZenBook pro today - same problem with the camera (gray lines + green flickers). Is the BIOS update available ? I have serial handy to send it via PM.
Here is my model number: UX581G