fans starting to get loud suddenly after a few minutes of startup - UX5400ZB

[amossi10]

hello,

in the last 3 weeks, after a few minutes of starting my laptop, my fans starting to get really loud (like on high performance) and wont stop untill i shut down my laptop and turn on again (reset does not work - only shutdown and then turning on works), after this the fans are getting back to normal again.

this issue happens aprrox every 1 of 3 times after opening my laptop and while this issue happens my laptop is not working well, its very slow and it gets stuck every 30 seconds for a few seconds and every action takes time.

after i shutdown my laptop and start again everything works fine again. no noise and nothing get stuck for the whole time i use it (could be 10 hours and more)

i really belive its something in the recent software updates i have done from asus,microsoft,intel.

all drivers are up to date + bios.

need help with this issue.

thank you.

[Falcon_ASUS]

@amossi10
Could you please tell me the BIOS version and operating system build number you are currently using?
Please perform a fan test using MyASUS to check if the fan is functioning properly.
[Notebook] Troubleshooting - Overheating (Fan) issue of ASUS laptop 
If the fan test is successful but the issue persists, please provide a video of the problem for further investigation.
Sorry for any inconvenience it may be caused. 

[amossi10]

of course.

bios version is 311 and windows 11 home 22h2 Build  22621.1848.

MyASUS check for fans is showing all is ok. did it a few times.

once i have the video of this issue i will upload it of course.

[Falcon_ASUS]

@amossi10 
Please also help to keep a record of what actions were performed before the issue occurred, such as: playing a game, the name of the game, and how long it was being played for. Thank you.

[amossi10]

@Falcon_ASUS 

i have uploaded 2 videos:

1. first videos- this time it was 25 minutes after startup and everything was fine until i opened the microsoft store app (to update apps) and a few seconds later the fans started to make big noise (like a rocket is launching to the sky) and the laptop started to act slow  **i also remembered that the other times it happens (with the fans) my microsot store app was open (cant remember if it happens right after i opend the app like this time).

2. second video is just to show how the laptop works after (slow and stuck).

after i shutdown the laptop and opend again (not opening the microsot store app) everything is fine, fans are normal (almost no sound like always) i think the microsot app is somehow related to it.

hope it helps you guys fixing this issue, i dont want my laptop to be ruined by this.

thank you.