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Fan problem, reported by MyAsus

FongPoui
Rising Star II
System: Windows 11
Battery or AC: AC
Model: UX8402ZE
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
Detailed description:I don't like at all this kind of problems. My Asus all checked up reported that there was a fan problem as shown in attached files. I disconnected all usb connections, uninstall and reinstall MyAsus App, but the problem persists. Very disappointed for a top laptop bought only a couple of months ago!!!
fan-issue-17-09-2022.png
fan-issue-17-09-2022-2.png
fan-issue-18-09-2022-1.png
fan-cpu-4813-rpm-gpu-fan-5259-rpm.png
fan-issue-after-reinstalling-myasus-18-09-2022.png
fan-issue-fan-profile-before-checking-18-09-2022.png
fan-issue-no-problem-found-after-reinstalling-myasus-18-09-2022.png
fan-issue-no-problem-result-after-uninstalling-messenger-18-09-2022.png
fan-issue-one-click-diagnosis-no-problem-found-18-09-2022.png
fan-issue-one-click-diagnostic-all-usb-disconnected-18-09-2022.png
fan-issue-performance-mode-18-09-2022.png
fan-issue-problem-result-after-uninstalling-messenger-18-09-2022.png
fan-issue-standard-mode-2-screens-18-09-2022.png
fan-issue-standard-mode-2-screens-18-09-2022-2.png
fan-issue-whisper-mode-18-09-2022.png
fan-performance-mode.png
fan-standard-mode.png
fan-whisper-mode.png


21 REPLIES 21

FongPoui
Rising Star II
I rechecked fan problem in BIOS environment.
The result is "passed".
But when I rechecked in MyAsus app, the problem remains.
20220918-083903.jpg
20220918-084148.jpg
fan-issue-after-check-from-bios-18-09-2022.png

FongPoui
Rising Star II
@Falcon_ASUS
Next step, should I reset to default (factory) in BIOS?

FongPoui
Rising Star II
@Falcon_ASUS
I screen video captured as attached...
I saw that the temperature went up to more than 90 degrees.

poocpe9
Star I
I got this problem too. ZenBook UM425Q