Disabling ScreenXpert App Switcher is ignored on system boot
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12-29-2021 11:38 PM
Battery or AC: Both
Model: UX534FT
Frequency of occurrence: Always after system boot
Reset OS:
Screenshot or video:
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Detailed description: I disabled App Switcher in ScreenXpert (it was not working for my workflow and disrupting me). This prevented the action menu from appearing when moving/dragging a window, which I wanted. However, whenever I reboot the laptop, the action menu appears again when dragging a window. If I stop and restart the ASUS ScreenXpert Windows Service, everything works as expected. Additionally, if I use Task Manager and end the ASUS ScreenXpert process there, then reopen ScreenXpert from inside MyASUS, the action menu is disabled again (like I want).
Finally, whenever I open ScreenXpert to change its settings, then close the app, it does not reopen unless I end the task in Task Manager or stop/restart the Service. It gets "stuck" after running it once.
I tried setting the ASUS ScreenXpert service to start Automatically (Delayed) to see if that would help it read the configuration where I disabled App Switcher, but it still does not work. I always have to stop ScreenXpert then reopen/restart it for the config to be properly honored. I can also confirm that the Setting is Action Menu=0 in C:\Users\MyUser\AppData\Local\ASUS\ScreenXpert3\ScreenPadMainUI.ini.
These settings are fairly new (in ScreenXpert 3), but they are not being properly read from the configuration when the service first starts on system boot. Thank you.
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01-03-2022 01:37 AM
Can I have the ASUS system control interface driver and ScreenXpert version on your laptop?
Thank you.
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01-22-2022 11:05 AM
I didn't get a notification about your reply, so I apologize for the late response. Here are the versions for these system devices in Device Manager.
ASUS System Control Interface v3: Version 3.1.0.0, Driver Date 2022-01-08
ASUS ScreenXpert Interface: Version 2.0.22.0, Driver Date 2021-10-28
The ASUS ScreenXpert UI shows as Version 2.0.5.0 with Modified Date 2021-01-12.
Also, recently, the ASUS ScreenXpert UI service I'm killing to stop this from happening is respawning on its own after a while (even without rebooting).
Thank you!
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01-23-2022 11:17 PM
Ventaur@VentaurHi Blake,
I didn't get a notification about your reply, so I apologize for the late response. Here are the versions for these system devices in Device Manager.
- ASUS System Control Interface v3: Version 3.1.0.0, Driver Date 2022-01-08
- ASUS ScreenXpert Interface: Version 2.0.22.0, Driver Date 2021-10-28
The ASUS ScreenXpert UI shows as Version 2.0.5.0 with Modified Date 2021-01-12.
Also, recently, the ASUS ScreenXpert UI service I'm killing to stop this from happening is respawning on its own after a while (even without rebooting).
Thank you!
View post
May I know if the problem you reported at the beginning still exists?
If it still exists, what is the current BIOS version and system version you are using?
Thank you.
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01-24-2022 07:55 PM
The problem is still persisting and the process is respawning after some time even without a reboot. I tried disabling it all together but then I cannot use the touchpad in the mode I prefer.
The current BIOS version is 304. I'm not sure what you mean by system version, so here are a few for your information.
OS: Windows 10 21H1 (Build 19043)
System Model: ZenBook UX534FT_q
BIOS Version: UX534FT.304, 2021-01-13
System Manufacturer: ASUSTeK COMPUTER INC.
MyASUS: Version 3.1.0.0
ASUS System Control Interface v3: Version 3.1.0.0, 2022-01-08
ASUS ScreenXpert Interface: Version 2.0.22.0, 2021-10-28
Regards!
