can't detect screenpad

[marvelubay15]

System: win 10
Model: Asus zenbook 14 UX435EG
my laptop can't actived the screenpad. because it can't detect the screenpad
anyone could help me, please,,

[Blake_ASUS]

Hi there,
Can I have a picture of how your screenpad looks like now?
Does the screenpad lights up but no response?
Thank you.

[marvelubay15]

there is no respond from the screenpad whatever i've done

[Blake_ASUS]

Hi there,
You got the normal touchpad (with numpad ) device.
It does not have screenpad on your laptop.
Sorry.

[bezjosh99]

i am also facing same problem, so anyone can tell me how can i solve this