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Can not charge Zenbook 14 UX425J - Maybe Power Delivery FW upgrade?

PJD
Star II
System: Bios 304, GOP 14.0.1033, EC Version 3.04
Battery or AC: AC
Model: UX425J i5-1035G1
Frequency of occurrence: Always (after Update?)
Reset OS: No
Screenshot or video:
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Detailed description:
Hello!
I have set up a new ASUS Zenbook 14 UX425J. After all Updates from Windows Update I installed also all Updates from the Driver Site. Now I can't charge it anymore and both USB-C ports a dead - is it possible that the Power Delivery FW upgrade V1.0 is not compatible? Why would it install then?
In Device-Manager the USDB-Device USM-USCI ACPI-Device is not functioning and the charing LED is of. I tested the charger on another device (it's working) and another charger without luck.
I reseted the bios to defaults and did a reset by pressing the button more than 50 sek.
PS: I have just 35% battery left. This device can only be charged via USB-C
20 REPLIES 20

Blake_ASUS
Community Legend II
pjosephofficial

Hi Blake, I am facing the same issue. My Zenbook UX425EA got updated with Power Delivery FW upgrade and now my USB C-ports aren't working. The laptop is just 2 months old. Could you please tell me how to solve this problem?


View post
Hello pjoseph,
May you help to specify if the type C port can be used for charging but not detecting other device?
Thank you.

andersfriden
Star I
I'm facing the exact same problem. After upgrading the PD firmware, the battery won't charge for 1%, it gets stuck at 40%. The customer service gave me instructions to follow, but the problem won't solve.

Blake_ASUS
Community Legend II
andersfriden

I'm facing the exact same problem. After upgrading the PD firmware, the battery won't charge for 1%, it gets stuck at 40%. The customer service gave me instructions to follow, but the problem won't solve.


View post
Hello anders,
Which model do you have? UX425EA?
And even if you switch mode in MyASUS, the charging % does not change?
Thank you.

andersfriden
Star I
Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/156755#Comment_156755

Hello anders,

Which model do you have? UX425EA?

And even if you switch mode in MyASUS, the charging % does not change?

Thank you.


View post
hi Blake

the FW updated by itself today (although I unticked the auto update checkbox in the Myasus app). I don't know how, but it seems the charging is now functional. I will keep an eye on it and report back if it doesn't work in the future.

Blake_ASUS
Community Legend II
Hello Anders,
Thank you for the update.